Returns and Refunds Policy

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1. Returns Period
You have 30 days from the date of delivery to return any unwanted items. For faulty or incorrect items, please contact us within 14 days of delivery.

2. Return Conditions
To be eligible for return, items must be:

  • In original, unused condition
  • In original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase
  • Free from any signs of wear or damage

3. Non-Returnable Items
The following items cannot be returned unless faulty:

  • Customized or personalized products
  • Earrings for hygiene reasons
  • Software and digital products
  • Gift cards and vouchers
  • Clearance items marked as final sale

4. Return Process
To return an item:

  1. Log into your account on divottoolsshop.com
  2. Navigate to your order history
  3. Select the item(s) you wish to return
  4. Complete the returns form
  5. Print the returns label
  6. Package the item securely
  7. Drop at your local post office

5. Return Shipping Costs
You are responsible for return shipping costs unless:

  • The item is faulty or damaged
  • We sent the wrong item
  • The return is due to our error

6. Refund Processing
Once we receive and inspect your return:

  • Refunds are processed within 5-7 working days
  • The refund will be issued to your original payment method
  • Shipping costs are non-refundable
  • You will receive email confirmation once processed

7. Faulty Items
If you receive a faulty item:

  • Contact us immediately through divottoolsshop.com
  • Provide photographs of the fault
  • We will arrange a free returns label
  • Choose between repair, replacement, or refund

8. Exchanges
We do not offer direct exchanges. To exchange an item:

  • Return the original item for a refund
  • Place a new order for the preferred item

9. International Returns
For international returns:

  • You are responsible for return shipping costs
  • Include all customs documentation
  • Returns may take 2-3 weeks to process
  • Original shipping costs are non-refundable

10. Return Status
Track your return status by:

  • Logging into your account on divottoolsshop.com
  • Checking your email for updates
  • Contacting customer service

11. Late Returns
Returns received after 30 days may be:

  • Subject to a restocking fee
  • Refused and returned to you
  • Converted to store credit at our discretion

12. Refund Methods
Refunds are issued via:

  • Original payment method (7-10 working days)
  • Store credit (processed within 24 hours)
  • Gift card (immediate processing)

13. Missing Returns
We are not responsible for returns lost in transit. We recommend:

  • Using tracked shipping services
  • Keeping your proof of postage
  • Insuring valuable items

14. Sale Items
Sale items can be returned within 30 days, provided they meet all return conditions.

15. Partial Returns
For orders containing multiple items:

  • You may return individual items
  • Free shipping will be voided if order value falls below threshold
  • Refund will be adjusted accordingly

16. Return Exceptions
Some items have specific return requirements:

  • Golf clubs: must include original head covers
  • Electronics: must have unbroken seals
  • Apparel: must have all original tags

17. Holiday Returns
Items purchased between November 1st and December 24th may be returned until January 31st of the following year.

18. Store Credit
If you choose store credit:

  • It never expires
  • Can be used across all product categories
  • Is issued immediately upon return approval

19. Return Packaging
Please use original packaging where possible. We reserve the right to deduct from your refund if items are damaged due to poor packaging.

20. Questions
For return-related questions, contact us through divottoolsshop.com. Include your order number for faster service. Our customer service team is available Monday-Friday, 9am-5pm GMT.