Shipping and Delivery Information
Processing Time
Orders are typically processed within 1-2 business days. Orders placed after 2 PM GMT or on weekends will be processed the next business day. During peak periods, please allow 3-5 business days for order processing.
UK Delivery Options
Standard Delivery: £4.99 (3-5 business days)
Express Delivery: £9.99 (1-2 business days)
Next Day Delivery: £14.99 (order before 2 PM)
Free Standard Delivery on orders over £50
International Delivery
European Union: £14.99 (5-10 business days)
Rest of World: £24.99 (7-21 business days)
International customers are responsible for all customs duties and import taxes
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can also track your order by logging into your account on divottoolsshop.com and viewing your order history.
Delivery Issues
If you experience any delivery issues:
- Check tracking information first
- Contact your local delivery office
- Look for delivery attempt cards
- Check with neighbors
- Contact us through divottoolsshop.com if issues persist
Shipping Restrictions
Some items have special shipping requirements:
- Golf clubs require signature confirmation
- Fragile items need special handling
- Oversized items may incur additional fees
- Certain locations have restricted items
Multiple Item Orders
Items from the same order may ship separately if they come from different warehouse locations. You will receive separate tracking numbers for each shipment.
Address Accuracy
Please verify your shipping address before completing your order. We cannot modify shipping addresses once orders are processed. Additional fees may apply for address corrections or redirected packages.
Delivery Times
Most deliveries occur between 8 AM and 8 PM local time. Someone aged 18 or older must be present to sign for packages requiring signature confirmation.
Undeliverable Packages
Packages that cannot be delivered will be returned to our warehouse. We will contact you to arrange reshipment, which may incur additional shipping fees.
Missing Packages
If your tracking shows delivered but you haven’t received your package:
- Check with household members and neighbors
- Look around all potential delivery areas
- Contact your local post office
- Wait 48 hours before contacting customer service
International Shipping Details
International orders are subject to:
- Customs clearance procedures
- Import duties and taxes
- Possible inspection delays
- Additional handling time
Shipping Carriers
We partner with multiple carriers including Royal Mail, DPD, UPS, and DHL. Carrier selection is based on your location, shipping method, and package size.
Holiday Shipping
During holiday periods, we recommend ordering early. Specific holiday shipping deadlines are posted on divottoolsshop.com each season.
Business Shipping
We offer business shipping options for corporate customers. Contact us through divottoolsshop.com for business shipping rates and terms.
Shipping Updates
For the most current shipping information and any service alerts, please check our shipping information page on divottoolsshop.com.
Large Item Delivery
Oversized items like golf bags and trolleys:
- May require special delivery arrangements
- Could have longer delivery times
- Might need someone present to accept delivery
Click and Collect
Currently we do not offer click and collect services. All orders are delivered to your specified address.
Same Day Delivery
Same day delivery is not currently available. Our fastest service is next day delivery for orders placed before 2 PM.
Shipping Insurance
All shipments include basic insurance. Additional insurance is available for high-value items. Contact us before ordering if you require additional coverage.
Questions
For shipping inquiries, contact us through divottoolsshop.com. Please have your order number ready. Our customer service team is available Monday-Friday, 8 AM-6 PM GMT.